» Frequently Asked Questions (FAQ)

Q: What is the minimum order?

The minimum order is 50 Challenge Coins.

Q: What material are your challenge coins made from?

Our challenge coins are made from zinc, brass, iron and copper.

Q: What is the shipping cost?

We offer free shipping on all orders.

Q: How many days will you take to deliver?

After you finalize your design it will take 10 days for delivery.

Q: What file format do you accept for the reference image?

You can submit your designs in these formats [EPS, .AI, .JPG, .GIF, .PNG, .PPT, .DOC, .PDF, .BMP, .TIFF and .PSD.]

Q: How can I send you my reference image?

You can send us your reference image via free quote form or you can email your reference image on sales@challengecoinscity.com

Q:Do you ship to military APO / FPO / DPO addresses?

We do ship to military addresses. However please contact us with your military addresses for a quote.

Q:What forms of payment do you accept?

We accept payment by Credit/Debit Cards, government purchase cards, cashier’s checks, and money orders. Under certain circumstances we accept personal checks (subject to bank clearing). We also accept Purchase Orders from federal and state government agencies.